Refund policy

Return & Refund Policy

Returns are accepted only if the received item falls under one of the following categories:

Damaged on Arrival (DOA): Product is visibly damaged upon delivery.
Defective / Not Working: Product fails to operate as intended.
Incorrect / Wrong Item Received: Product received does not match the item ordered.

You must initiate a return request within the specified timeframes:

General Returns: Request a return within 7 days of the delivery date.
Immediate Reporting: Visible transit damage or missing items must be reported within 24 hours of the delivery time to be eligible for remedy. If a parcel appears tampered with upon delivery, please refuse to accept it and inform us immediately.

To be eligible for a return, the item must meet all the following conditions:

Condition: The item must be unused and in its original, resalable condition.
Packaging: Must be returned with all original packaging, seals (if applicable), accessories, manuals, and warranty cards.
Proof of Purchase: Must be accompanied by the original invoice or purchase receipt.

The following items and conditions are not eligible for return or refund:

Buyer’s Remorse: Returns due to a change of mind, or choosing the wrong color or model.
Condition: Items that have been used, have missing accessories/packaging, show signs of damage after delivery, or have tampered serial numbers.
Special Orders: Pre-orders or special-ordered items once placed (if specifically marked as non-cancellable at the time of purchase).
Unauthorized Returns: We do not accept any returns sent without prior return authorization from our team.

Approved Returns (Our Error): If the return is approved because the item is DOA, defective, or we shipped the incorrect item, we will cover the return shipping cost (either via scheduled pickup or a prepaid label).
Other Returns (If Accepted): For all other returns (which are accepted at our sole discretion), the customer is responsible for arranging and covering the return shipping costs.
Inspection: Some electronic items may require inspection by an authorized technician before a final remedy (replacement, repair, or refund) is approved.

Replacement Priority: If a replacement of the exact item is available, we will prioritize sending a replacement.
Refund: If a replacement is not available, we will issue a full refund for the eligible amount after the returned item passes final inspection and approval.

Once we receive the returned item and the return is approved, refunds will be processed as follows:

Timeline: Refunds are typically issued within 5–7 business days of receiving and approving the returned item.
Refund Value: Refunds cover the product value only. Original shipping and handling charges are non-refundable unless the return is solely due to our error (DOA, defective, or incorrect item).
COD Refunds: For Cash on Delivery (COD) orders, refunds will be processed via NEFT/Bank Transfer. You will be required to share your bank details from your registered email address. Refunds will only be made to a bank account held in the buyer’s name.