Refund policy

Scope
Returns are accepted only for items that are Damaged on Arrival (DOA), defective / not working, or incorrect / wrong item received.

Return window

• You must request a return within 7 days of delivery.

• Visible transit damage or missing items must be reported within 24 hours of delivery.

Eligibility conditions
To be eligible, the item must be:

• Unused and in its original condition.

• Returned with all original packaging, seals (if applicable), accessories, manuals, and warranty cards.

• Accompanied by the original invoice / purchase receipt.

• Open-box cameras are final sale and are not eligible for return, exchange, or refund. This will be clearly stated on product pages for such items.

Not eligible

• Buyer’s remorse (changed mind, wrong color/model chosen).

• Items used, with missing accessories/packaging, tampered serial numbers, or damaged after delivery.

• Pre-orders / Special orders once placed (non-cancellable if specifically marked).

• Items returned without prior authorization (we do not accept unsolicited returns).

Return shipping & process

• If the return is approved because the item is DOA, defective, or we shipped the incorrect item, we will cover return shipping (pickup or prepaid label).

• For all other returns (if accepted), the customer is responsible for return shipping costs unless otherwise stated.

• Some electronic items may require an authorized technician inspection before a remedy (replacement, repair, or refund) is approved.

Replacement & repair

• If a replacement of the exact item is available, we will offer replacement; otherwise we will refund the eligible amount after approval.

Refunds

• Once we receive and approve a returned item, refunds are issued to the original payment method within 5–7 business days.

• Refunds cover the product value only; shipping and handling are non-refundable unless the return is due to our error.

• For Cash on Delivery (COD) refunds, we may process refunds via NEFT/bank transfer. Please share your bank details from your registered email; refunds will be made to an account in the buyer’s name only. Cheque refunds (if used) will be sent as described on the order. We will email tracking/confirmation for cheque refunds within 4 business days of issuance.

How to raise a request
Please provide your order number, issue details, and unboxing photos/video for damage/shortage claims. Contact: +91 96675 05976  cambuy9@gmail.com

Important
If a parcel appears tampered at delivery, refuse it and inform us immediately.